Returns & Refunds

If our products do not meet your standards then do not worry, returning and exchanging is so easy!

If for any reason you are not completely satisfied with you purchase, you may easily send the item back for a full refund (minus original shipping costs if applicable) or exchange.

Returns must be made within 30 days of the original purchase date. Returns received after 30 days will be issued a store credit for the full amount of the items you return.

How to return:

We suggest that you ship returns using a Postal Service with recorded delivery (Registered, insured, or signature required is optional) or a traceable carrier such as UPS, Fed Ex, or DHL.

No Cash on Delivery orders will be accepted. Please include a copy of the invoice (we do not need the original copy or attached receipt) inside the package.

Refunds:

Pavilion Health are committed to providing you with an excellent service and will offer you a full refund (excluding any postal and packing charges) if you are not completely satisfied with your purchase.

The following terms and conditions apply:

1. Before returning your item(s) please complete the returns online form for return or exchange instructions. The cost of returning the goods will be your full responsibility.

2. Returns must be received within 30 days of your receipt of the shipment.

3. You are responsible for the return postage.

5. No refund or exchange will be made until the goods have been returned and checked by Pavilion Health.

6. International returns must be marked as a RETURNED ITEMS or else your items may be subject to a Customs and clearance charge, which Pavilion Health will deduct from your refund.

7. Returns are typically processed within 1-3 business days of receiving the package.

8. Refunds will be applied to the credit card or paypal account used for the purchase. Refunds may take 1-3 additional business days to appear on your statement or in your account.

9. Pavilion Health advise that when returning goods, you use a delivery method that requires a signature e.g. Recorded delivery or traceable carrier.

10. Pavilion Health accepts no liability for lost parcels. The goods remain your responsibility until they reach our office. All postage costs are non-refundable. Always retain proof of postage.

Exchanges:

You are responsible for return postage.

We will ship the exchange items, and any additional items you would like, free of charge. This offer is extended for your first exchange only.

All additional exchanges over £300 will also ship for free.

Additional orders below £300 will be charged £5 depending of country of purchase, for shipping back to you.

Any additional charges will be refunded or charged to the card we have on file. Exchanges are typically processed and shipped within 4 business days of receiving the package.


Start Returns Process



Ship returns to:

Pavilion Health
18 Mallory Road,
Brighton & Hove
BN3 6TD
United Kingdom